Shipping
Currently, we only offer shipping to the United Kingdom, but we are working on expanding this to more countries.
We are pleased to announce that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not be charged for shipping.
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order by clicking on the button in the dispatch confirmation email
Our processing time is 1-2 working days. Once your parcel has been dispatched, you can expect a delivery time of 5 to 10 working days. We do our best to get your order to you as quickly as possible so that you can enjoy your new fashion items!
Returns
You may return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our returns policy, which can be found in the footer of our website. If you wish to register a return, simply send us an email. Our team is ready to assist you and guide you through the return process.
Please contact our customer service department as soon as possible with your order number and photos of the damaged item. We will, of course, provide a suitable solution.
You can exchange items by returning them in accordance with our returns procedure and placing a new order for the desired item. To initiate this process, please email us at support@atelierhonneur.uk.
Other questions
If you wish to cancel or change your order, please contact our customer service department as soon as possible. We can only make changes as long as the order has not yet been processed.
Enter your discount code in the appropriate field during the checkout process. The discount will be automatically applied to your total amount.
Please refer to our size chart on the product page to find the right size for your body type. If you are unsure, please contact us for advice.
Yes, we offer gift vouchers. Please send an email to: support@atelierhonneur.uk
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We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use and protect your personal information.